We have a straightforward and transparent return policy in place to ensure a smooth experience for our customers. Here are the key details:
- We offer a 14-day return window from the date of item receipt.
- Returns are accepted only if the item received does not match its original description.
- We do not accept returns for reasons such as a change of mind, personal preference, or buyer's remorse.
Cancellation Policy (if your order wasn't fulfilled):
- If payment was made by credit card, a credit card fee will apply. As of current date, the fee is 3.5%, but this may vary over time, depending on the card issuer and whether the card is domestic or international. Please note that this fee is not refundable.
- If payment was made by wire transfer, the full amount is refundable as long as all other return criteria are met.
- Trade-ins, special orders and price reductions shall be subject to a restocking fee of up to 8%.
Eligibility for Return:
- To be eligible for a return, the item must be in its original packaging, unworn, unused, and include all tags.
- A receipt or proof of purchase is required.
Initiating a Return:
- To start a return, please contact us at email@example.com.
- If your return is accepted, we will provide a return shipping label and instructions for sending the package.
- Items sent back without prior return request will not be accepted.
Damages and Issues:
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- If the returned item is not in the same condition, is missing accessories, or if the bracelet has been sized or factory stickers removed, a 15% restocking fee will be applied.
- Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
- Please reach out to us if you have any questions or concerns about your specific item.
- For a faster exchange process, return the item you have and make a separate purchase for the new item.
- We will notify you upon receiving and inspecting your return, informing you of the refund approval.
- If approved, the refund will be processed automatically to your original payment method.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
If you have any further questions regarding returns, feel free to contact us at firstname.lastname@example.org.